eTO can be flexibly adapted to the specific processes of a travel producer. The prerequisite for this is the free configuration of codes and designations throughout the system. All areas, i.e. service providers and their products, customers and agencies, etc. can also be assigned self-defined characteristics, so-called attributes. Combined with the geo-logic, which can also be freely administered, eTO achieves a high degree of intelligence, which is an important prerequisite for functioning online book ability.

Furthermore:

• User rights management, user groups online and offline
• Transaction settings with types and status, payment method control
• Customer and agency types, service provider types etc.
• Multi-brand, -language and -currency control
• accounting and tax settings
• And much more…

All saleable services, e.g. travel modules or package tours, are generated or created, calculated, described and managed in the eTO service repository. The eTO service repository and the eTO service provider administration allow extremely flexible product management.

• Mapping of all common product types (individual services, packages, modules, dynamic packaging) for:

  - Accommodation: Hotel, camping, vacation homes, etc.

  - Active travel: Sailing and yachting

  - flight services

  - Transfer services (bus, car, boat/ferry, flight, train)

  - Sports programs, events, courses and seminars, admission tickets

  insurance

  - Rental car

• Travel services are organized in freely definable types (e.g. accommodation type) and catalogs (e.g. winter catalog) and assigned to different purchasing and sales channels.
• Surcharge and discount calculation, absolute and percentage, per occupancy unit or combination of persons, per time unit or one-off, margin view and commission calculation, simulation
• Assignment of seasonal and price tables, stay or arrival-related and dynamic sales price calculation
• Freely configurable price rules, such as percentage or fixed surcharges or discounts (e.g. 7=6, early bookers, etc.)

• Transaction type and transaction status management (offers, options, invoices, etc. including rules such as cancellation rules and scales)
• Additional transaction types specially designed for direct sales and call centers (e.g. consultation call)
• Option check functionality
• Various reservation interfaces (product finder): Direct sales, call center, agency sales, web portal sales (eTO IBE - online shop)
• Integration of external third-party services, e.g. Amadeus, in the product finder (call center booking interface) and the IBE (eTO online shop).
• Automated purchase of services
• Dynamic control of sales prices for e.g. service providers, locations, regions for specific time periods
• Document management including image and description, offer link

• Fixed and pro-rata allocation units with sub-allocations, seat and room number reservations
• Free sales, stop sales, additional purchase control based on automated requests
• Flexible release times and automated messages
• Pool allocation (control of limited, exclusive and competing allocations)
• Arbitrary division of the main quota into sub-quotas including control of associated sales partners
• The interface to the procurement module enables fully automated “just in time” capacity management by directly connecting the reservation systems of service providers, e.g. charter airlines, hotels, etc. on the one hand and eTO on the other hand
• Services that are not available in the company's own allocation can be purchased on demand and semi-automatically

• Extensive functions for customer and agency management
• Freely definable attributes for customers
• Recurring, customer-specific travel participants
• Agency management with commission control, product filter, agency login for sales via the booking engine, etc.

eTO Flight specific services
(flight master administration)

• Mapping of allocated charter and scheduled flight routes, as well as freely available total and partial routes (direct, transfer, non-stop, feeder and transfer flights)
• Linking directly to airline system (charter) and GDS (scheduled flights partially developed, charter, seat only)
• Illustration of flight time and flight number changes

Booking scheme

• Calendar-based booking management incl. linking to allocations, process management, service master, service provider and reporting system
• Extensive filter functions
• Automatic optimization of capacities

• Headless content management system for booking engine and website integrated in eTO ERP
• User-friendly input of image and description content directly at the service provider
• Mapping of the entire geo-logic including geodata, images and descriptions
• WYSIWYG function throughout
• Central input, maintenance and web publication release of content
• AI / ChatGPT generated content also for mass content generation

Bild-Importer

• Image importer with automatic image size calculation, title and copyright capture, etc
• Comfortabel ChatGPT interface

The financial accounting area is customized and basically divided into accounts receivable, accounts payable, commissions and payments. Furthermore: Transaction data, revenue accounts, tax accounts and cost centers. eTO has interfaces for external financial accounting systems such as DATEV, SAP or Lexware.

In the area of accounts receivable financial accounting, incoming payments (deposits/remaining payments) are automatically registered for direct and agency collections as well as customer payments and these incoming payments are automatically assigned to the appropriate transactions.

In the area of accounts payable financial accounting, a comparison of incoming service provider invoices with eTO transaction data is made possible by assigning corresponding incoming invoices to a respective transaction via an automated transaction search.

Furthermore:

• Definition and assignment of respective tax rates for services and commissions
• Multi-currency management for the subsequent allocation to corresponding price tables or services
• Exact margin and/or commission calculation for each individual and/or package service

The basic module Finance & Payments creates the prerequisites for connecting payment service providers and thus for automating your entire customer payment processing (credit cards, SEPA, instant bank transfer) in compliance with PCI security standards both online and at the point of sale.

Service Provider Billing

Comparison of incoming service provider invoices with calculated purchase prices, control of payment release and recording of payment at transaction and service provider level

Payment importer

Import of payment documents

Financial accounting export control
user interface for accounting: Financial accounting export function

eTO MIS Report Management is based on SQL Server Reporting Services. Notifications, documents and reports can be customized and output in different formats such as PDF, text files, Excel or XML as well as in different languages. There is also a time-controlled option for forwarding to various communication systems such as email, fax and file transfer servers. With the reports developed and delivered by etrago as standard, you can generate internal and external statistics and lists and “distribute” these conveniently and flexibly to customers and partners. Report Management is therefore an important building block for optimal data flow in your company.

eTO MIS Report Management has access to all company data and can therefore provide evaluations in all areas,
such as:

• Financial accounting: liquidity and margin calculations
• Flights product area: passenger reports
• Product area allocations: sell & report messages, utilization of guaranteed and/or pro-rata allocations
• Customer area: CRM reports
• Sales/agency area: commission statements
• Service provider area: Kickback calculations
• Sales order level: Management of minimum/maximum participant numbers for groups
• And a lot more …

Automated destination messages/partially automated purchase

All messages can be sent automatically. The semi-automated purchase system generates standardized emails to the service providers for the purchase of services. Confirmed services are processed in eTO at the touch of a button.

Implementation of the EU Package Travel Directive

We have developed the following procedure for this:

• Recognition and labeling of travel types
• Assignment of the correct form
• Electronic dispatch of a corresponding PDF document with a digital, legally binding signature field to the customer
• Filing the signed PDF form with the respective process

Dashboard

Department-specific consoles for calling up static and dynamic key figures using eTO MS Reports. Result presentation as PDF or other common Microsoft (Excel, Word) or data format (XML CSV, etc.).

eTO enables modern, electronic distribution. The eTO booking engine (eTO IBE) is a highly specialized solution that outputs data from your travel products and receives the corresponding information for processing in eTO. You will be able to operate your own Internet booking process with the option of using our fully responsive widget-based and ready-to-use IBE and/or setting up your own booking engine based on our standardized search & book interface.

We offer the following functionalities and features as standard as part of the eTO IBE:

• Extensive search queries by topic, geography and time as an auto-suggest and/or auto-complete function.
• A wide variety of filter functions make result lists more accurate
• Binding information on availability, conditions and final prices in real time
• Integrated payment processing: bank transfer, credit cards, Paypal, etc.
• Automatic generation of inquiry, quotation and/or booking processes in the process master (function of an inquiry, quotation and booking engine)
• Duplicate comparison or recognition of existing customers with the customer addresses generated via IBE
• Operating model: eTO Widget IBE: Easy to integrate into any website, easily customizable in look & feel, seamlessly connected to the eTO ERP and your websites
• Operating model: Native IBE integrated into your website and with the eTO ERP without breaks in the customer journey up to the shopping cart checkout

A portal solution and its high-performance online searches with a booking engine/IBE for entire destinations, for example, requires up-to-date caches for prices and availability. eTO has these and generates response times for your booking engine within seconds.

• A so-called cache builder calculates prices and availabilities of your offers calculated in eTO.
• Cache feeds ensure that external caches are also imported and stored in the eTO cache. This makes it possible to provide partner products in your booking engine
• Cache keepers update changes to the availability of your offers and offers imported via feeds in real time. You always keep your offer availability up to date
• Cache export services enable you to offer your trips on partner portals, e.g. booking.com and various portals for special travel segments, including camping and yachting.

The agency master is generally used to manage individual sales partners and is structured in the same way as the customer master. Some of the most important information that can be derived from this is as follows:

• Agency history and multi-layered filter functionality for serial mail function
• Linking of process and agency master data via CRM functions
• Access to the entire agency history with corresponding processes and associated customer profiles at any time
• Attributes for agencies freely definable
• And much more...

This area enables you to operate various sales channels, i.e. channels through which your product reaches the customer, also known as channel managers. We generally distinguish between direct (B2C) and indirect sales channels, i.e. the use of independent sales agents.

• Process types specially designed for direct sales or service centers (e.g. customer offer, advance booking, consultation) and special reservation interface
• Also suitable for branch sales (i.e. own sales offices) as an additional form of direct sales. The system is then accessed via RDS connections.
• Ideal conditions for indirect sales in the sense of agency sales (e.g. travel agencies). Quotation of net and/or gross conditions and provision of different payment methods (direct, agency collection).
• System access for external call centers via RDS connections is also possible as part of indirect sales
• Central and convenient real-time control of products, prices and capacities for your various sales channels.

To optimize your earnings situation, eTO also has numerous options for managing sales channels and sales partners.

• The most important control element is the remuneration model for individual sales channels or sales partners. Accordingly, eTO can display various commission schemes, such as fixed commissions, basic commissions, graduated commissions, special commissions, etc.
• Channel Manager for managing products, prices and capacities in real time. For example, you can define different product prices and availabilities for different sales channels.

eTO enables modern, electronic distribution. eTO XML IBE (eTO IBE) is a highly specialized, web services-based solution that outputs XML data of your tourism products and receives corresponding XML information for processing in eTO. You will be able to operate your own Internet booking process.

We offer the following functionalities and standard features as part of the eTO IBE:

• Extensive search queries by topic, geography and time as a suggest and/or auto-complete function.
• A wide variety of filter functions make result lists more accurate
• Binding information on availability, conditions and final prices in real time
• Native or as a widget, IBE integrated into the website and with the eTO ERP without breaks in the customer journey up to the shopping cart check-out  
• Optimum usability and high conversion rates thanks to simple search and booking functionalities
• Modern, responsive design and customizable look & feel
• Maximum configurability through e.g. mapping of geo-hierarchies, feature search, integration of ratings and much more
• Multilingualism
• Various types of booking routes, e.g. package, accommodation, activity, rental car, flight IBE.
• Optimum performance and maintainability

Allocation control

Provision of specific availabilities/ allocations for certain sales channels and/or sales partners, including pooling options with numerous “rules of the game”.

Sales control

Period-specific provision of certain products, prices or availabilities at sales channel and/or sales partner level

Spezial Service Cache

Enables high-performance retrieval speed of your package, special, round and group tours for the eTO IBE

Masterdata content interface

Content API for displaying your own descriptive content (texts, images, etc.) for the eTO IBE

Online Booking for Agencies (B2B2C Affiliate-IBE)

Booking access for your sales partners to the eTO IBE via a password-protected login and without detours via third-party systems such as CRS. Agency-specific product filters possible. 

Online booking for Agencies (B2B2C-IBE)

Integration of your eTO IBE in the website of certain sales partners, taking into account their look & feel and filtered to their specific product range.

Electronic procurement is indispensable in many areas and one of the most efficient ways to organize the purchasing of products in terms of prices and availability as well as the procurement of non-bookable content such as descriptions and images. This has the following effects on your business processes:

• Automated procurement of prices and availabilities of a wide range of components in real time
• Synchronization of all data with your ERP system (eTO ERP)
• Access to a wide range of external content and therefore significant expansion of your product portfolio
• Complete automation of handling processes for your service providers and purchasing instances
• Possibility of packaging third-party content with your own content and thus product differentiation
• Increase your shopping basket and therefore your total sales and revenue
• Absolute transparency of your margins and transaction data

In addition to the direct and indirect sales options offered as part of the “Sales & Web Services” module via the eTO IBE, we also create the conditions to help you access an extensive sales network via our Channel Manager and thus maintain access opportunities to new geographical markets, among other things. In terms of your business processes, this means:

• Your offers are immediately made available online
• Complete automation of your sales and settlement processes in real time
• Synchronization of all data with your ERP system (eTO ERP)
• Absolute transparency of your sales and transaction data

You can standardize and automate the majority of your internal processes using our “Finance & Payments” and “Notification & Reporting” backend modules. Electronic interfaces in the areas of administration and processing enable you to optimize your business processes in this respect. You benefit from the following advantages for the following business processes:Automation of your entire accounting

• Automation of your entire customer payment processing (credit cards, SEPA, instant bank transfer) in compliance with PCI security standards both online and at the PoS
• Automated provision of entry requirements both online and at the PoS
• Automated task management for your employees in the sense of a task management system

Amadeus Booking XML Interface

Procurement of air package tours of all well-known German tour operators, charter flights of all airlines operating on the German market, national and international hotels, car rentals worldwide

Traffics Tibet Booking Interface

Procurement of air package tours from all well-known German tour operators

PNR (Text) Importer Sabre, Amadeus, Travelport

PNR import function ex flight CRS, automated creation of data in eTO ERP

Hanse Merkur Booking XML Interface

Procurement of travel insurance products in the areas of travel cancellation, travel interruption, travel health and baggage

Giata XML Interface

Descriptions and images of nationally and internationally known hotelss

HolidayCheck XML Interface

Reviews and recommendation rates of national and international hotels

Camping purchase APIs

Suncamp, Camping Vision, Gebetsroither, Rent a Tent APIs

ChatGPT Interface

Automated generation of unique content, suitable for individual and also for mass content production

Booking.com XML Interface

Online distribution of accommodation services in the form of hotels, guesthouses, country houses, vacation homes, apartments, etc. via one of the world's largest travel portals

eTO own Search und Booking API incl. Cache Export

Suncamp, Camping Vision, Rent a Tent API, Gebetsroither

Accounting connector

Bidirectional connection to the DATEV, SAP or Lexware accounting system, including the import of payment data

Concardis - nets

Interface provided in eTO for customer payment processing of credit cards, SEPA and instant bank transfer a.s.o. for online sales

Passolution XML Interface

Central database for digital entry requirements and passport and visa requirements from all over the world

MS Exchange integration

By means of an MS Exchange connection or the Microsoft Outlook functionality in eTO ERP, task management is provided as part of automated task management in addition to the existing status management in eTO ERP.

STA payments importer

Importer for transaction payments from account statements in interbank standard data format